ACTION ADVICE: Engage your leadership team in a discussion about decision making within your credit union. Ask the following questions to assess where you are and define next steps that may be needed to improve the development of your team:
1. Does your credit union have a clearly defined watermark that let’s people know how much authority they have to make decisions before involving someone else?
2. Are you allowing room for mistakes and learning from decisions that led to less than optimal outcomes?
3. Is your team regularly debriefing after decisions have been made and looking at what worked, what didn’t and what should be done differently in the future?
