One of the best ways to improve your credit union’s culture is to borrow ideas that work from other businesses, both those inside the credit union industry and those from unrelated industries.
The challenge is finding ways to observe what others are doing and time to ponder how it might work in your credit union.
Over the weekend a small family crisis afforded me the chance to observe the way our local hospital is working on high performance culture building.
What I saw was impressive, easily duplicated, and probably more powerful than even those who are involved realize.
Let me share two specific elements of the initiative that were visible during a visit with a family member who had been admitted for some tests: (more…)
