Improving Member Service: Who is Going to Respond?

Across the past couple of weeks I’ve had four occasions arise where a web form has popped up as the way for me to contact a business to secure information.  Though none of these contacts were with credit unions, there is a valuable lesson for credit union leaders in the experience. It’s been over 7 […]

Create, Test, & Adjust–Your New Mantra for Change

One of the inherent challenges in leading your credit union is finding a way to change things when things need to be changed.  Volumes have been written about the natural momentum in organizations that gets in the way of implementing even the best ideas. But my point is not to lament those problems, nor to […]

Everyone’s a Coach

In 1996 management guru Ken Blanchard and football coaching legend Don Shula published a book titled Everyone’s A Coach.  It’s one of my favorite books to recommend, and one that I would encourage you to purchase, read, and pass around to your team. The core concept of the book is the nemonic that the authors […]

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Improve decision making, strategic thinking and leadership in your credit union with tips and articles from Michael Hudson's CU Strategy Blog.