Defuse Difficult People with the Four-Way Test

What is the atmosphere like in your credit union’s planning sessions? More specifically, how do people get along and interact during your credit union’s planning sessions?


Stop Calling Them Branches, PLEASE!

Words that we use repeatedly take on a context that we believe everyone knows and understands. That is a good thing, unless it stops us when we are trying to think of new ways to do things.

fir tree essential oil

What’s the Scent of Your Credit Union?

There are a lot of things I look for in a hotel. Most of them are centered on finding ways to make time on the road feel as comfortable as time at home (hey, everybody can dream).

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Improve decision making, strategic thinking and leadership in your credit union with tips and articles from Michael Hudson's CU Strategy Blog.