Growing Your Credit Union–Nothing Happens Until They Know You’re There

Yesterday was devoted to the annual holiday trip to the mall to take my dad shopping.  It’s one of those traditions that’s been around for a long time. Dad comes from the generation of loyal credit union members who are loyal customers of businesses they’ve trusted over the years; and the first stop on the […]

Simple is Always Better

Stop and think for a moment about your most recent satisfying experience as a customer. Got it? Now grab a sheet of paper and jot down the things that made the experience satisfying and memorable. Don’t struggle to come up with something out of the ordinary, just list the things that brought this experience to […]

Don’t Get Caught Being Incongruent

Few things are more uncomfortable than finding yourself in a position where it has become clear that you are not walking your talk. In today’s information flooded environment, it is much easier to find yourself in such a position than ever before–even though you may not realize that you are there. Let me explain. The […]

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Improve decision making, strategic thinking and leadership in your credit union with tips and articles from Michael Hudson's CU Strategy Blog.